We have several processes that we aren't able to identify the exact cause of the problem. I will use Grace's QI tools to begin to break down the process. I know how to involve everyone in the office and have everyone contribute to outlining the present, looking at solutions, evaluating effectiveness and moving toward sustainable improvements that can measure success.
Motivational Interviewing Academy for Patient Navigators
Spring 2017/ By Phone
Three 20-minute taped sessions with a mock patient during spring/summer 2017
- Three 30-minute follow-up coaching sessions